Refund & Cancellation Policy

Return & Refund Policy
Effective Date: 01-03-2025

At Laxmi Steel Furniture, we strive to ensure customer satisfaction with every purchase. If you are not entirely satisfied with your order, we offer a return and refund policy under the following terms and conditions.

1. Eligibility for Returns

You may request a return if:

  • The product is damaged, defective, or incorrect upon delivery.

  • The return request is made within 7 days of receiving the product.

  • The product is unused, in its original condition, and with all packaging and tags intact.

  • You provide valid proof of purchase (invoice or order confirmation).

2. Non-Returnable Items

The following items cannot be returned:

  • Customized or made-to-order products.

  • Products that have been used, assembled, or altered.

  • Items without original packaging or missing accessories.

3. Return Process

To initiate a return:

  1. Contact our customer support team at [Insert Email] or [Insert Contact Number] with your order details and reason for return.

  2. Our team will verify your request and provide further instructions.

  3. You may need to self-ship the product or schedule a pickup (depending on location and availability).

  4. Once we receive and inspect the returned item, we will notify you of the approval or rejection of the return.

4. Refund Policy

  • Approved refunds will be processed within 7-10 business days after the returned item is received and inspected.

  • Refunds will be issued to the original payment method used for the purchase.

  • Shipping charges (if applicable) are non-refundable.

  • In case of Cash on Delivery (COD) orders, refunds will be processed via bank transfer or store credit.

5. Replacement Policy

  • If you receive a damaged or defective product, you may request a replacement instead of a refund.

  • Replacement orders are subject to stock availability.

  • The defective product must be returned before a replacement is issued.

6. Cancellation Policy

  • Orders can be canceled before they are shipped for a full refund.

  • Once the order is shipped, cancellations are not allowed, and you must follow the return process.

7. Contact Us

For any return or refund-related queries, please contact us:

Laxmi Steel Furniture
Pankaj Kumar, S/O – Asharfi Sah
Block Road, Deepak Das Complex, Rosera, Dist-Samastipur, Bihar – 848210
Website: https://laxmisteelfurniture.in
Email: support@laxmisteelfurniture.in
Phone: 8539945645